Sincerely Scent Customer F.A.Q.
Q: How do make a Sincerely Scent card?
A: Creating a card can be done in a few easy steps:
Pick a design for the card.
Select one of the many available fragrances.
Add a custom images and message to personalize your card.
Enter or select your recipients’ mailing addresses.
Check out.
Q: Will I lose image quality of the photo I upload vs the one printed on the card?
A: Depending on the resolution of the image you upload there may be some quality loss.
All photos will be printed with the latest technology in photo printing. The photo on the card will look very close to the one provided.
Q: How are Sincerely Scent cards printed?
A: Cards are printed using the HP Indigo 7000 digital press. This is the most sophisticated digital printing press available at this time.
Q: What quality of paper is used for the cards?
A: 110 pound white card stock is used in our cards. This gives the recipient a great experience with a high quality product.
Q: Can I change the font and colors on the card?
A: There is a large selection of fonts to choose from and a color palette you can choose from to help you customize your card
Q: I’m not computer savvy. Is it easy to make a card?
A: Yes! A step by step process has been put in place to help you create the card. No advanced technical skills are required.
A card preview feature is available to ensure that the card turns out just the way you want it.
Q: What languages are supported on the website?
A: The user interface currently supports English and Spanish. Cards can be customized in any language with the provided fonts. (Languages that use roman characters)
Q: What size is the card and envelope?
A: Our cards are 4.96″ x 6.875″ and they mail in 5.5″ x 7.4375″ white scent‐barrier envelopes to ensure fragrance longevity.
Q: Can I order just one card?
A: Absolutely! We do not require a minimum order when sending cards. However, card credits must be purchased in bundles through an Independent Scentsy Consultant.
For example, you purchase a 10 pack of card credits. This will allow you to send out 10 cards. You can send out those cards one at a time or all at once.
Q: Am I responsible for the accuracy of my card?
A: Yes. We recommend you carefully review your card before submitting your order. Sincerely Scent is not responsible for spelling, punctuation, layout, or address errors.
Q: How long does it take to process my order?
A: We will deliver your personalized cards to the U.S. Postal Service within two business days (Monday ‐Friday). If you order on a weekend, holiday, or your order processing time crosses a weekend, allow for extra delivery time.
Q: What if I am unhappy with the delivered card?
A: While we cannot provide refunds for cards that contain spelling and punctuation errors or custom design flaws, we may offer credit(s) toward a future order if there is an issue with the card quality.
For example: If the card arrives and the picture you provided for the card shows only the top half of the picture and the second half of the card is blank then this would likely be refunded as a card credit.
If the card arrives and the name is misspelled then this would not be considered for a refund.
Q: What is the purpose of the barcode on the back of the cards?
A: The back of each card features a unique QR (quick response) code. Most smartphones with Internet access, a camera, and a QR code reader application can scan this code, which will link you to an Independent Scentsy Consultant website to learn more about Scentsy fragrance products or to order Sincerely Scent card credit bundles.
Q: How do I scan the QR code on the back of the cards?
A: To scan the QR code, you need a smartphone with a QR code reader application, most of which are free.
Registration and My Account
Q: Do I need to register to order cards?
A: Yes. A Sincerely Scent account is required to order and mail cards. Once you register you will have access to:
Saved profile: Store your return mailing address and more.
Contact Manager: Save your contacts’ addresses and important dates so you always have them on hand.
Group Mailing Lists: Create lists for as many personal and business mailings as you need!
Order History: We store all past orders to help you track which cards you’ve purchased and make re-ordering custom cards easy.
Scheduled Mailing: Schedule a card to be mailed out months in advance. This way you don’t have to remember to send out a card a week ahead of time.
Q: Is my personal information safe?
A: Yes. Our website is secure and we value the privacy of our customers. We do not sell or rent your personal information, and addresses stored in your Contact Manager are only available to you.
Q: Can I import my contacts from another application?
A: Yes. You can import contacts from other applications, such as Outlook, Gmail, or Excel, and save them to your Contact Manager. Sincerely Scent supports the following file formats: *.csv, *.xls, *.dbf, *.sql, or *.xml. Most email programs will allow you to export your contacts in a *.csv or *.xls format.
Pricing and Ordering
Q: How much do cards cost?
A: Sincerely Scent uses a pre‐paid credit bundle system; one mailed card equals one credit. The costs of various bundles are detailed in the pricing chart below. All pricing includes personalization, full‐color printing, envelopes, and postage and handling. Sales tax is not included in these prices.
Pricing
Credit Bundle U.S.A. (USD) / Canada (CAD)
10 credits $28.50 / $38.15
25 credits $71.25 / $95.40
100 credits $285.00 / $381.50
Q: How do I purchase credits?
A: To purchase credits, follow the link from http://www.scentsforcandles.com/products/sincerely-scent-cards/
Q: Will I receive any notifications about my order?
A: Yes. We’ll send you an email confirmation and a second email when your order ships from our facility. There will not be a delivery confirmation email or tracking number for the card.
Q: Is there an extra charge to personalize my card?
A: No. Personalization of your card—including adding a personal message and uploading your own photos or digital signature—is available at no additional cost.
Q: Do Sincerely Scent credit bundles expire?
A: Yes. Sincerely Scent credit bundles expire 365 days (1 year) after purchase. You may use your credits at any time throughout the year. To make sure you are able to make us of all of your credits an email alert will be sent both 30 days and 7 days prior to credit expiration at the email address associated with your Sincerely Scent account.
Privacy and Security
Q: Will Scentsy share my personal information with any third parties?
A: Yes. Scentsy does not sell or lease “Personally Identifiable Information” (“PII”) about you to others, but Scentsy collects and shares PII about you with third parties to establish or maintain our relationship with you. These third parties may use it to respond to your inquiries, provide services you have requested, keep you informed of services we think may interest you, personalize your experience with us, and for other reasons. Without PII, Scentsy may be unable to provide you with your requested services. Scentsy requires third parties who perform services for us to agree to treat PII about you confidentially and securely.
Q: Are my card contents monitored?
A: We do not actively review the contents of your cards. How you personalize your card is exactly how it is printed. Therefore, it is important to carefully proof your card prior to submitting your order. Scentsy assumes no responsibility for the message(s) or image(s) displayed in your card.
Delivery and Shipping
Q: To what countries can I send my cards?
A: We mail to addresses in the following areas:
U.S.
Canada
Guam
APO/FPO boxes (military overseas addresses)
Q: Am I responsible for postage?
A: No. Postage is included in the cost of the cards. You can mail to any recipient in the U.S., Puerto Rico, Guam, Canada, or to an APO/FPO box using a single credit.
Q: How do I address my cards?
A: Once you’re finished personalizing your card, you will have the opportunity to enter your recipients’ mailing addresses. Addresses may also be added to the Contact Manager and then imported to your cards. Please remember to always preview your mailing addresses carefully, as we print exactly what you enter. You are responsible for ensuring the accuracy of your recipients’ mailing addresses.
Q: How are my cards mailed?
A: All cards are dispatched from our production facility in Texas within two business days of your order. Cards are not processed on Saturdays, Sundays, or holidays. Cards scheduled to mail in the future are processed within two business days of the scheduled date. These cards are delivered into the U.S. Postal Service system on the evening of dispatch. We use First ‐Class Mail to mail to addresses in the U.S., Puerto Rico, and Guam, and to APO/FPO boxes, and use First‐Class International Mail to mail to addresses in Canada. Once the cards have been dispatched, we are unable to control the delivery process. Cards sent by First‐Class. Mail can take two to five business days to arrive, and cards sent by First‐Class International Mail to Canada can take up to two weeks to arrive. Please schedule your cards to allow for sufficient delivery time.
Q: Can I schedule mailings for a future date?
A: Yes. You can order and schedule your cards to mail up to 364 days in advance.
Q: Will my recipients’ addresses be automatically added to my Contact Manager?
A: Yes. Your recipients’ names and addresses will be automatically saved to your Contact Manager for your future use. We provide this feature for your convenience; Sincerely Scent does not use this information for any other purpose.
Q: How are the envelopes addressed?
A: We print addresses directly onto the envelopes.
Q: Will the Sincerely Scent website give the customer the ability to add a Scentsy product gift certificate to their card?
A: Not at this time.
Q: Will there be an option for Consultants to receive the cards first, unsealed, to allow the opportunity to write a personal message or enclose a gift?
A: Not at this time. However, you can create a personal message, scan it, and upload the message just as you would a photo.
Q: Sincerely Scent cards are purchased in bundles. Can cards be sent just one at a time?
A: Once you purchase your Sincerely Scent credit bundles, you are free to send cards one at a time or in bulk.
Q: What type of postage does Sincerely Scent use?
A: We use first‐class United States Postal Service stamps.
Scent Spot
Q: Must I select a Scent Spot with my card order?
A: Yes. Each Sincerely Scent card requires a Scent Spot selection.
Q: How long will the Scent Spot last?
A: Much like a Scentsy Bar, the intensity of the Scent Spot’s fragrance will vary according to conditions such as humidity and temperature. The fragrance also will be influenced by how long it is stored in your Sincerely Scent card. Each card contains ink that can compete with your Scent Spot’s fragrance over time. For best results, experience your Scent Spot as soon as you receive your card.
Q: Can I safely touch and smell the Scent Spot?
A: Yes. The Scent Spot is safe to touch and smell. However, despite rigorous testing, some individuals may be sensitive to Scent Spot ingredients. Please keep in mind that the Scent Spot contains fragrance oils, so wash your hands after handling it to prevent transferring these oils to other surfaces. Also, do not place your Scent Spot directly on any finished surfaces, as damage to these surfaces may occur.
Q: Will my cards be impacted by heat or cold during delivery?
A: Our cards are designed to handle normal mail delivery—in both summer and winter temperature conditions—and general card use.
Q: What is the best way to store my cards?
A: To best preserve your cards, store them in their original scent barrier envelopes, with the Scent Spot placed inside the cards.
Q: Can I warm the Scent Spot?
A: No. The Scent Spot is not intended to be warmed or heated in any way. Do not place a Scent Spot in the microwave, oven, dryer, Scentsy Warmer, or any other area where the product may come into contact with heat.
Q: What should I do if the Scent Spot is accidentally ingested?
A: While the Scent Spot is safe for general use, it is not meant to be ingested. If a human or animal swallows the Scent Spot, please contact Poison Control for assistance at 1‐800‐222‐1222
